Materi III - Leadership

Masalah/isyu KEPEMIMPINAN, selalu menguak/muncul dan sudah menjadi pembicaraan sejak jaman Kaisar/Kerajaan SAMKOK di Tiongkok sampai ke negeri terkecil di kepulauan Fuji beberapa tahun lalu. Pada akhirnya, sebagian besar harus turun tahta (digulingkan) oleh rakyatnya sendiri.

Akan tetapi kenapa juga ada (cukup banyak) yang menjadi/meninggalkan LEGACY bagi rakyatnya maupun bagi bangsa lain, contohnya seperti Raja Hussein dari Jordan, dan beberapa President Amerika: John F Kennedy, Theodore Roosevelt,  Michael Ruslim dari Astra International, dan masih banyak lagi - yang selalu dikenang karena kebesaran jiwa, baik hati, dan sangat peduli dengan rakyatnya,

Kenapa Ingin Jadi PEMIMPIN?

•Mimpi

•Dihargai

•Bagian dari sukses

•Materi/imbalan

•Kekuasaan

•Kebanggaan

•Arti hidup

•Aktualisasi diri

Idealnya Seorang PEMIMPIN? 

•Baik hati/murah hati

•Memiliki kepedulian

•Berani

•Tegas/lugas

•Apa adanya

•Menghargai peran orang lain

•Pendengar yang baik

•Berwibawa/kharisma

•Jujur/bertanggung jawab

•Teladan/mengayomi

•Hangat jiwa/pemberi semangat

•Cekatan/pandai/berpengetahuan/berpengalaman

Aku Juga MANUSIA Biasa!

Tidak ada seorangpun yang SEMPURNA, atau tidak mungkin ada orang yang bisa menjadi segala-galanya, juga jangan mengharap aku (pemimpin) serba bisa, serba tahu, serba baik, serba segalanya, . . . Tapi aku akan selalu mencoba melakukan/berbuat yang terbaik yang aku bisa, menjadi apa yang diharapkan,  dan menjadi aku apa adanya, . . . Akan aku selalu mencoba, dan mencoba

Sifat AIR-Sang Pemimpin

•Menghidupkan

•Luwes/lugas, mudah beradaptasi

•Kuat (bukan keras)/tegas

5 Essensi Seorang Pemimpin

•Peduli

•Pemberani

•Pencipta nilai

•Pembangun/pendidik

•Memiliki integritas

by: joseph landri

Materi II - Communication

The Art of COMMUNICATION

Better Performance thru Effective Communication in Organization

Why we Communicate?

Tadi pagi, seperti biasanya, saya dan anak2 saya suka ngobrol2, sambil sarapan pagi, ada roti, susu, dsb…., saya tanya anak saya MICHAEL, yang kebetulan lagi kuliah di UI fak Ekonomi, dia ada dengar pakar komunikasi bilang bahwa kenapa kita berkomunikasi, berbicara satu sama lainya?

   Karena kita mendengar (Hearing & Listening)

Human Communicates

•Non verbal (Gestures, Body Language, Eye Contact, Facial Expression)

•Visual

•Oral

•written

Speech also contains Nonverbal elements, known as Paralanguage     

•Voice Quality

•Emotion

•Speaking Style

•Rhythm; Intonation; Stress

Shared Understanding

Communication . . . , as a process by which we assign and convey meaning in an attempt to create shared understanding.

    it’s through communication that collaboration and corporation occur. 

The Communication Process is Important, You…

•Coach

•Coordinate

•Counsel

•Evaluate Supervise

F e e d   B a c k 

Communication is an exchange, not just give, as all parties must participate to complete the information exchange

Communication Barriers   

•Culture

•Noise

•Ourselves (no focus/me generation)

•Perception

•Message

•Environmental

•Smothery

•Stress

Psychological Frame of References

What we see, believe at a given moment is influenced by our psychological frame of references ; Our Believe, Value, Knowledge, Experience, Our Goals…, etc.

Facial Expression

•Happiness

•Sadness

•Anger

•Fear

•Disgust

•Surprise

Hearing Vs Listening

Hearing is the act perceiving sound, it’s involuntary .

   Listening is selective activities.  

Active Vs Passive Listening 

•Passive listening is a little more than hearing

•Passive listening has little motivation to listen carefully, such as listen to music, story telling, television, or when being polite.

Listen with Purpose

•Gain information

•Obtain direction

•Understand others

•Solve problem

•Share interests

•See how other person feels

•Show supports

Listening & Speaking

It takes the same amount or more energy than speaking

A few Traits of Active Listening

•Spend more time listen than talking

•Do not finish the sentence of others

•Do not answer question with question

•Aware of bias, we should control

•Let other talk, do not dominate the conversation

•Analyze by looking at all the relevant factors and asking open-ended question, walk others through by summarizing

•Take brief notes, this forces them to concentrate on what being said

The Saying by Confucius

•When you know something, say what you know, when you don’t know something, say you don’t.

•That’s knowledge !

Speaking Hints

•Ask the listeners if they following you

•Give them chance to comment or ask question

•Consider the feeling of others

•Be clear about what you say

•Make sure your words match your tone and body language

•Vary your tone & pace

•Do not vague, but not too details

The 7 Cs of Communication

•Clear

•Concise

•Concrete (not vague)

•Correct

•Coherent

•Complete

•Courteous  

Beyond Communication

•Build relationship

•Understand others

•Let go your ego

•No judgment

•Be assertive
•Be positive


by : Joseph Landri