Materi II - Communication

The Art of COMMUNICATION

Better Performance thru Effective Communication in Organization

Why we Communicate?

Tadi pagi, seperti biasanya, saya dan anak2 saya suka ngobrol2, sambil sarapan pagi, ada roti, susu, dsb…., saya tanya anak saya MICHAEL, yang kebetulan lagi kuliah di UI fak Ekonomi, dia ada dengar pakar komunikasi bilang bahwa kenapa kita berkomunikasi, berbicara satu sama lainya?

   Karena kita mendengar (Hearing & Listening)

Human Communicates

•Non verbal (Gestures, Body Language, Eye Contact, Facial Expression)

•Visual

•Oral

•written

Speech also contains Nonverbal elements, known as Paralanguage     

•Voice Quality

•Emotion

•Speaking Style

•Rhythm; Intonation; Stress

Shared Understanding

Communication . . . , as a process by which we assign and convey meaning in an attempt to create shared understanding.

    it’s through communication that collaboration and corporation occur. 

The Communication Process is Important, You…

•Coach

•Coordinate

•Counsel

•Evaluate Supervise

F e e d   B a c k 

Communication is an exchange, not just give, as all parties must participate to complete the information exchange

Communication Barriers   

•Culture

•Noise

•Ourselves (no focus/me generation)

•Perception

•Message

•Environmental

•Smothery

•Stress

Psychological Frame of References

What we see, believe at a given moment is influenced by our psychological frame of references ; Our Believe, Value, Knowledge, Experience, Our Goals…, etc.

Facial Expression

•Happiness

•Sadness

•Anger

•Fear

•Disgust

•Surprise

Hearing Vs Listening

Hearing is the act perceiving sound, it’s involuntary .

   Listening is selective activities.  

Active Vs Passive Listening 

•Passive listening is a little more than hearing

•Passive listening has little motivation to listen carefully, such as listen to music, story telling, television, or when being polite.

Listen with Purpose

•Gain information

•Obtain direction

•Understand others

•Solve problem

•Share interests

•See how other person feels

•Show supports

Listening & Speaking

It takes the same amount or more energy than speaking

A few Traits of Active Listening

•Spend more time listen than talking

•Do not finish the sentence of others

•Do not answer question with question

•Aware of bias, we should control

•Let other talk, do not dominate the conversation

•Analyze by looking at all the relevant factors and asking open-ended question, walk others through by summarizing

•Take brief notes, this forces them to concentrate on what being said

The Saying by Confucius

•When you know something, say what you know, when you don’t know something, say you don’t.

•That’s knowledge !

Speaking Hints

•Ask the listeners if they following you

•Give them chance to comment or ask question

•Consider the feeling of others

•Be clear about what you say

•Make sure your words match your tone and body language

•Vary your tone & pace

•Do not vague, but not too details

The 7 Cs of Communication

•Clear

•Concise

•Concrete (not vague)

•Correct

•Coherent

•Complete

•Courteous  

Beyond Communication

•Build relationship

•Understand others

•Let go your ego

•No judgment

•Be assertive
•Be positive


by : Joseph Landri